Privacy Policy
Our commitment to GDPR compliance
Privacy Policy – Pro Dyslexic Ltd
Effective date: 9 May 2025
1. Who are we
Pro Dyslexic Ltd (“we”, “us”, “our”) is a company registered in England and Wales. We provide career coaching, workplace‑inclusion support, and related resources via www.prodyslexic.com (the “Site”) and associated services (together, the “Services”). We are the data controller for the personal information collected through the Site and in the course of delivering our Services.
2. The information we collect
Type of data, Examples, How we collect it
Personal information, Name, email address, telephone, CV details, billing details, company name, accessibility preferences. Forms, bookings, email, live‑chat, and consultations
Usage & technical data: IP address, browser type, device ID, pages visited, interaction times, cookies, analytics scripts, server logs
Marketing & communication preferences, Newsletter opt‑in status, event registrations, Signup forms, account dashboard
Special category data (only if you choose to share), Information about your dyslexia or other neurodivergent traits relevant to coaching, during coaching sessions or questionnaire responses
We do not intentionally collect children’s data. If you believe a child has provided personal data without parental consent, please contact us, and we will delete it.
3. How and why we use your information
We process your data only where UK GDPR lawful bases apply:
PurposeLawful basis
Delivering booked Services (e.g. coaching, Support Hub access)Contract – we need the data to perform the service you requested
Taking payment, issuing invoices, Contract & legal obligation (tax)
Sending service updates, booking reminders, Legitimate interest – to keep you informed about sessions
Email newsletters, promotions, and event invites. Consent – you may opt in and opt out at any time
Site analytics & performance improvement: Legitimate interest – to understand and improve how people use the Site
Detecting fraud or misuse: Legal obligation & legitimate interest
Complying with legal requests, Legal obligation
We never sell your personal data.
4. Cookies & similar technologies
We use cookies for site functionality, analytics, and marketing. See our separate Cookies Policy (updated 9 May 2025) for details and how to manage your preferences.
5. Who do we share data with
RecipientReasonSafeguards
Payment processors (Stripe, PayPal) to securely process payments, PCI-compliant; data encrypted
Scheduling & video platforms (Calendly, Zoom) to arrange and hold consultations, contractual data‑processing terms
Email & CRM providers (Wix, MailerLite) will send service emails and newsletters, as well as UK/EU standard contractual clauses.
Analytics & marketing (Google Analytics 4, Meta, LinkedIn), Website usage stats and targeted ads, Pseudonymised data wherever possible
Professional advisers (accountants, legal), Audit, accounting, or legal advice Confidentiality agreements
If personal data is transferred outside the UK/EEA, we rely on UK adequacy decisions or standard contractual clauses.
6. Data retention
We keep personal data only as long as necessary:
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Client records – up to 7 years after final service (for tax and contractual evidence)
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Marketing contacts – until you unsubscribe or after 3 years of inactivity
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Analytics data – 26 months (Google Analytics default)
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Cookies – as outlined in the Cookies Policy
We securely delete or anonymise data once the retention periods expire.
7. Your rights
Under UK GDPR, you may:
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Request access to the personal data we hold.
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Ask for the correction of inaccurate or incomplete data.
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Request erasure (“right to be forgotten”) in certain circumstances.
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Request restriction of processing.
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Object to processing based on legitimate interest or direct marketing.
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Request data portability for the data you provided to us.
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Withdraw consent at any time (does not affect prior lawful processing).
To exercise any right, email privacy@prodyslexic.com. We will respond within one calendar month. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Security measures
We use SSL encryption on the Site, access controls, and secure hosting. While no method is 100 % secure, we follow industry best practices to protect your data.
9. Third‑party links
The Site may contain links or affiliate links to external sites. We are not responsible for their content or privacy practices. We recommend you review any third‑party privacy notice before providing personal data.
10. Updates to this policy
We may revise this Privacy Policy to reflect changes in law or our services. Any update will be posted here with a new effective date; significant changes will be announced via the Site or email.
11. Contact us
For privacy questions, data‑access requests, or complaints:
Email: privacy@prodyslexic.com
Post: Privacy Team, Pro Dyslexic Ltd, Shildon, County Durham, DL4, United Kingdom
By continuing to use our Services, you acknowledge that you have read and understood this Privacy Policy.